Contact information
Updated May 15, 2026
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RU
/
EN
You can reach MVPN support using one of the channels listed below. Average response time is up to one hour.
1. Support
- 1.1. Service support can be reached via one of the following channels:
- through the “Support” section inside the Service’s bot;
- on Telegram: @fivethousandfeetsbelow.
- 1.2. Average support response time is up to one hour.
2. Payment-related enquiries
- 2.1. Enquiries related to payment and refunds are handled in accordance with section 7 of the Terms of Service.
- 2.2. Refund requests must be submitted no later than 24 hours after payment.
3. Data-processing enquiries
- 3.1. Enquiries concerning the processing of personal data are accepted via the channels above and are handled in accordance with the Privacy Policy.